As we all try to process the national and global impact of the Coronavirus (COVID-19), I feel it is important to provide a SettlementOne specific situation report to our customers and partners.
SettlementOne remains fully staffed at our two operations fulfillment centers in Indianapolis, IN and San Diego, CA. In addition, we have augmented our staff to account for a significant industry-wide volume increase.
We are continuing to monitor the rapidly changing environment and will make necessary changes/updates as needed – remaining focused on two key drivers:
- Ensuring the wellbeing of our employees. As the lifeblood of our organization, our employee’s safety and health remain our number one focus.
- Continued delivery of superior service levels to our customers and partners. The true character of an organization is revealed when challenges are faced – we are well rooted to reveal our character and succeed for our customer and partners.
SettlementOne has augmented our already robust Business Continuity Plan with Coronavirus specific action items. Should the need arise, SettlementOne can be fully operational in a 100% work-from-home environment within 2 hours of making that decision.
These unprecedented times bring a unique set of challenges to our industry, as we realize a spike in volume while still dealing with the same Coronavirus environment challenges facing other industries. I have no doubt that the always resilient Mortgage Industry will succeed and continue to deliver quality products and solutions to the American people. We at SettlementOne are proud to be a key participant and leader in that mission.
We will continue to keep you apprised of our plans and response.
Wishing you all safety and healthiness,
Tom Hurst, CEO